Center of Excellence/Governance
AI agents handle tier-1 service requests, benefit inquiries, and status updates 24/7 at scale, resolving up to 88% of requests.
Solutions for government agencies covering AI, case management, digital services, and system modernization.
Government agencies face growing pressure to do more with limited resources while meeting rising expectations for digital services. Legacy systems, siloed data, and workforce challenges make modernization complex. Brite.ai helps address these challenges with practical, scalable solutions built around how public sector programs actually operate.
$91B
AI in Gov market by 2034 (18.6% CAGR)
75%
Govts use hyperscale cloud as of 2025
88%
Citizen 3-1-1 requests resolved by AI agents (City of Kyle, TX)
20 Yrs
serving mission-driven government clients
StateAgencies
FederalAgencies
Health &Human Services
Counties &Municipalities
Government agencies face tight budgets, complex regulations, and workforce shortages. Recognizing these realities is the starting point for meaningful transformation.
Legacy systems & fragmented data silos
Compliance complexity including FedRAMP, OMB M-25-21, CJIS, IRS 1075
Workforce shortages & case worker capacity limits
Constituent trust deficit with only 16% say government tech improves their experience
Limited IT budgets & high cost of legacy maintenance
Data security & AI governance at scale
Data migration, MuleSoft integration, and Data Cloud unify systems without replacing infrastructure
Compliance-first architecture with an OMB AI Compliance framework ensuring high-impact AI requirements
Salesforce Agentforce automates case interactions, freeing caseworkers for complex work
AI agents, portals, and 24/7 services close government–private digital experience gaps
Salesforce-native implementation reduces licensing costs; agencies saved $1.1M in legacy expenses
Einstein Trust Layer, Government Cloud Plus (FedRAMP High / DoD IL4), ensure AI safety and accountability
Supporting government operations from strategy and readiness to implementation, integration, and ongoing operations, with compliance built in from day one.
Full-lifecycle Salesforce PSS implementation for case management, benefits eligibility, licensing, permitting, and constituent engagement.
AI readiness assessment, roadmap development, and OMB M-25-21 High-Impact AI classification framework. Built specifically for agencies navigating federal AI policy mandates.
Salesforce Agentforce for benefits intake, complaint routing, permit tracking, and caseworker support. FedRAMP-authorized. Built to handle scale and serve constituents 24/7.
Migrate data from legacy systems including Informatica, custom state databases, and COBOL-era flat files into unified, analytics-ready platforms. Preserve business logic, eliminate technical debt.
Integrate different agency systems, including ERP, EHR, case management, and financial systems, through standards-based API architecture. Enable real-time data sharing across departments and levels of government.
We’ve modernized eligibility systems, built child welfare case management platforms, and automated benefits processing nationwide.
Government technology decisions are tied to risk. We design platforms, integrations, and AI systems to meet the compliance and security standards agencies require.
FedRAMP High
OMB M-25-21
DoD IL4 / IL5
IRS 1075
NIST SP 800-171
CJIS
HIPAA
WCAG 2.1 AA
The Compliance-First Approach
Every Brite.ai government engagement starts with a compliance architecture review, mapping data security, access controls, audit needs, and regulatory requirements to the platform to ensure a smooth ATO process.
The Compliance-First Approach
Every Brite.ai government engagement starts with a compliance architecture review, mapping data security, access controls, audit needs, and regulatory requirements to the platform to ensure a smooth ATO process.
AI agents handle tier-1 service requests, benefit inquiries, and status updates 24/7 at scale, resolving up to 88% of requests.
AI agents help constituents check eligibility, submit applications, and receive real-time status updates, reducing backlogs and processing times.
ML models analyze payment patterns to detect improper payments, duplicate claims, and fraud, helping recover billions annually.
Intelligent Document Processing extracts data from case files, medical records, and legal documents, reducing manual review for caseworkers.
Machine learning models forecast caseloads, identify at-risk populations, and optimize resource allocation across service programs.
AI-powered knowledge bases and copilot tools give caseworkers instant access to policy guidance, case history, and similar case outcomes reducing decision time and errors.
Explore how we transform businesses and drive meaningful impact.
A state health agency deployed AI-powered document processing to automate eligibility verification, reducing wait times and improving accuracy for thousands of residents.
72 Hrs → 18 Hrs
Reduction in case resolution time after Salesforce Public Sector implementation.
62% → 89%
Improvement in constituent satisfaction following CRM modernization.
11 Months → 11 Days
Relief program launched using Salesforce Public Sector Solutions.
Government technology must run on trusted, compliance-certified platforms already vetted by procurement, security, and legal teams, built to support the scale of public sector operations.
Government technology must run on trusted, compliance-certified platforms approved by procurement, security, and legal teams.
Free for government agencies. Two weeks. Actionable roadmap.
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