A Salesforce Summit Partner with 18+ years helping government and human services modernize APS operations.
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AI-driven APS modernization for ACL compliance, vulnerable adult safety, and dignified service delivery.
brite.ai's AI practice is built on one principle:
AI in adult protective services must protect dignity, surface real signal, and earn the trust of every caseworker who uses it.
brite.ai's AI practice is built on one principle:
AI in adult protective services must protect dignity, surface real signal, and earn the trust of every caseworker who uses it.
Multi-channel intake captures ACL-compliant reports across web, SMS, phone, and chat, routing cases in real time.
AI detects suspicious transaction patterns, payee changes, and account anomalies to flag exploitation risks early.
Identity records, medical authorizations, and bank statements extracted and structured instantly at submission.
AI surfaces repeat referrals, escalation risks, and self-neglect indicators for faster proactive intervention.
AI summarizes case history, drafts notes, and prepares closure documentation to reduce investigator workload.
Care reminders, wellness check-ins, and provider coordination delivered across SMS, email, and voice channels.
Tableau dashboards monitor referral trends, intervention outcomes, and disparities across demographics and regions.
AI supports investigations, while licensed APS staff retain final authority over substantiation, removal, and care decisions.
Adults and reporters always know when interacting with AI and can easily reach a human investigator or supervisor when needed.
Built-in analytics monitor access, outcomes, and disparities across demographics, regions, and languages from day one.
Deployments run securely within Salesforce Government Cloud Plus with audit logging and protected constituent data boundaries.
AI supports investigations, while licensed APS staff retain final authority over substantiation, removal, and care decisions.
Adults and reporters always know when interacting with AI and can easily reach a human investigator or supervisor when needed.
Built-in analytics monitor access, outcomes, and disparities across demographics, regions, and languages from day one.
Deployments run securely within Salesforce Government Cloud Plus with audit logging and protected constituent data boundaries.
Every major consulting firm has a Salesforce practice. But when state APS agencies need ACL Final Rule compliance, NAMRS integration, or AI-powered case management, many firms still learn the domain on the job.
Government teams spend months explaining APS investigation workflows, mandatory reporter laws, OAA Title VII requirements, and the data exchange specifications that shape technical decisions. That learning curve becomes part of your timeline and budget.
brite.ai brings deep public sector and human services expertise from the start, designing systems around real APS workflows, ACL Final Rule realities, and the dignity of every vulnerable adult.
80+
Government agencies served
50%
Process reduction
1 M+
Cases solved
75%
Document efficiency
brite.ai delivers APS modernization on Salesforce, Agentforce, and the AI stack purpose-built for human services:
Pre-built APS case management, intake, investigation, and constituent portals for government workloads.
Agentic AI for 24/7 reporting, constituent support, and proactive outreach with audit trails.
Enterprise-grade prompt safety and zero-data-retention controls for AI interactions with constituent data.
Machine learning models for risk scoring, exploitation detection, and repeat referral prediction.
API-led integration across legacy systems, Medicaid platforms, NAMRS, and law enforcement exchanges.
AI-powered processing for identity records, medical authorizations, bank documents, and supporting evidence.
Dashboards for ACL reporting, equity monitoring, operational visibility, and program outcome tracking.
Omnichannel intake and crisis operations with AI assist, transcription, and supervisor escalation.
Pre-built APS case management, intake, investigation, and constituent portals for government workloads.
Agentic AI for 24/7 reporting, constituent support, and proactive outreach with audit trails.
Enterprise-grade prompt safety and zero-data-retention controls for AI interactions with constituent data.
Machine learning models for risk scoring, exploitation detection, and repeat referral prediction.
API-led integration across legacy systems, Medicaid platforms, NAMRS, and law enforcement exchanges.
AI-powered processing for identity records, medical authorizations, bank documents, and supporting evidence.
Dashboards for ACL reporting, equity monitoring, operational visibility, and program outcome tracking.
Omnichannel intake and crisis operations with AI assist, transcription, and supervisor escalation.
brite.ai combines Salesforce Summit Partner credentials with 18 years of focus on government and human services, including APS-specific implementations.
Explore how we transform businesses and drive meaningful impact.
End-to-end APS case management on Salesforce with multi-channel 24/7 intake, NAMRS-aligned investigations, and predictive risk scoring.
Unified person record across APS, AAA, Medicaid HCBS, and behavioral health with Agentforce care coordination agents.
Einstein predictive models scoring bank transaction patterns across hundreds of thousands of older adults with bias monitoring and human review.
Salesforce Data Cloud unification of vulnerable adult records across multiple state agencies with consented information sharing.
Get guidance from a brite.ai architect experienced in APS modernization, ACL Final Rule compliance, and human services AI.
Create the best with us while we bring out the best in you.
